Frequently asked questions

Report the issue directly to Indesign, normally with photos or video so it can be assessed. Most enquiries receive a response within 48 hours. Workmanship covered by the 18-month warranty is arranged by us; for supplied-product faults, Indesign deals with the manufacturer on your behalf.

Some conditions only become visible after existing finishes are removed. Your project manager records the issue, explains the available options and confirms any effect on price or programme by email. Work requiring a decision proceeds only after your approval.

Protection requirements are recorded during the survey and installed before work begins. This covers the working room and any access or storage areas used by the team. The site is cleaned at the end of each working day.

Bathroom projects are usually updated daily or every other day. Kitchen projects receive two check-ins each week. Full home projects receive updates at intervals suited to the programme and its milestones. Your project manager can use email or an agreed messaging app.

The initial design is presented for discussion before anything is ordered. Two full revisions are included, allowing the layout, products or finishes to be adjusted before approval. Changes requested after approval are reviewed against their effect on price and programme.

Every renovation has a dedicated project manager who coordinates the fitting teams, deliveries, programme and communication. Decisions and agreed changes are recorded as the project progresses.

The price becomes fixed once the design, product specification and installation scope have been agreed. If hidden conditions are discovered after work begins, the work is paused, documented and priced as a variation before it continues.

No. Our design and supply work forms part of a renovation delivered by Indesign. We do not provide standalone interior design or product supply services.

Yes. We can consider installation-only projects where the design, products and scope are sufficiently defined. We review the information and supplied products before confirming that the installation is suitable for us to undertake.

Indesign can manage the design, product supply, installation and coordination of bathrooms, kitchens and full home renovations. The agreed proposal sets out the products, materials and work included in each individual project.

An Indesign kitchen renovation includes the design, supply and installation of the whole room. Cabinetry, worktops, appliances and finishes are planned together, with a dedicated project manager handling ordering, deliveries and the installation team. You make the choices about your kitchen; we take responsibility for bringing it all together.

We work with selected German kitchen manufacturers that closely manage each stage of production. Our selection balances the quality of raw materials and finish with the breadth of the range, including cabinet sizes, door styles and storage options. This gives us flexibility to plan the kitchen around your room without compromising the standard of its construction.

Every Indesign kitchen includes an 18-month workmanship warranty. Supplied products carry their manufacturers’ guarantees. If a problem arises after completion, contact Indesign. Our team handles workmanship issues and deals directly with manufacturers over faults with products we supplied.

A dedicated project manager coordinates the installation team, deliveries and work on site. They bring decisions to you when your input is needed and confirm key agreements by email. You can focus on the choices that matter to you while they organise the work.

Kitchen installation typically takes 3–4 weeks. Allow 8–11 weeks for the overall process, including survey, planning, design and manufacture.

Your first call or studio meeting gives you a working figure based on the kitchen you want and the work involved. Our pricing framework accounts for the proposed scope and specification, so you can assess the likely spend before committing to design. A fixed price follows once the design, products and installation scope are agreed.

During your first call or studio meeting, we model the renovation using Indesign’s pricing framework. It combines our project data with the details that drive cost, including the room’s condition, layout, product specification, tile complexity and installation requirements. This gives you a working VAT-inclusive figure at the outset. A fixed price follows once the design, products and installation scope have been agreed after the design survey.

Every renovation has a dedicated project manager who coordinates the fitting team, deliveries and day-to-day programme. They remain your main contact throughout the installation, providing regular updates and helping you make decisions at the right stage.

Our bathroom workmanship is covered for 18 months after sign-off. Products supplied by us also carry their respective manufacturer guarantees. If a supplied product develops a fault, you can contact Indesign and we will deal directly with the manufacturer on your behalf, giving you one point of contact after completion.

Indesign plans, supplies and installs the agreed bathroom. Our scope can cover strip-out, site logistics, waste removal, plumbing and electrical work, preparation, waterproofing, tiling, fitting, testing and handover. The design, products and installation work are set out in the proposal so you can see exactly what is included.

A full bathroom renovation usually takes around two and a half weeks on site. The final programme depends on the room’s condition, the layout changes and the work agreed during design.

Usually, although some changes offer better value than others. Moving a toilet depends heavily on the existing soil pipe, while basins and showers may offer more flexibility. We compare the usable space gained with the additional work before recommending a layout.

Every project is quoted at a fixed price, with a full itemised breakdown covering design, materials and installation. The price you agree is the price you pay. There are no day rates, no provisional sums, and no end-of-project surprises. If the scope changes at your request, any variation is priced and agreed in writing before work proceeds.

For bathroom and kitchen renovations, most clients remain in their home throughout. We schedule works to minimise disruption and maintain access to essential facilities wherever possible. For full home renovations, we discuss this during the consultation and plan around your specific situation.

Our installation slots typically book four to eight weeks ahead. Design and survey work begins before that, so the earlier you make contact the more flexibility you have over your start date. We recommend getting in touch as soon as you have a rough idea of what you want to do.

Book a free consultation call. It takes 15 to 30 minutes, covers your project in outline, and gives you a clear sense of scope, timing and cost before you commit to anything.

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