How we manage renovations in London
Indesign designs, supplies and installs bathrooms, kitchens and full homes. Responsibility continues through inspection, handover and aftercare.
Responsibility for the finished outcome
Design, product supply and installation are often handled by separate providers. Each completes its own part, leaving the client to make sure every decision works together.
Indesign keeps those stages connected. Across more than 1,000 completed London projects, we have carried the approved design into product specification, ordering and the work on site. Your assigned project manager coordinates the installation, the finished work is inspected before your walkthrough, and Indesign remains your point of contact after handover.
How our process works
Define the project properly
We start with why you are renovating rather than what you want to buy. Budget is discussed openly, so you understand how it is allocated across the project before any design work begins. The site survey then gives firm answers to the technical questions a call can only estimate.
First conversation
Site survey
Ideas that turn into visible decisions
A detailed moodboard or a few words about how the room should feel is enough to begin. Your direction is interpreted rather than copied, so the design suits your space and budget. The proposal is presented on a video call and refined with your feedback.
Design development
Design approval
Carry the design through
You are not expected to supervise the work or chase anyone for progress. Updates come in the way that suits you, whether you are at home or away. If a delivery is delayed, the order of work is adjusted so time on site isn't lost.
Before work begins
During installation
Check before final sign-off
We inspect everything before you see it, so the walkthrough is not the first check. You then use the room for a few days and raise anything you notice through normal use. Final sign-off only happens once you are satisfied.
Before the walkthrough
After sign-off
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What you decide and what we manage
Your decisions
- Priorities for the room
- Style and references
- Your budget
- Design approval
- Start date and access
- Final sign-off
Indesign's responsibilities
- Survey and feasibility
- Design and specification
- Pricing
- Ordering, delivery and storage
- Running the site
- Documents and aftercare
How long does it take?
Typical durations, based on over 14 years of London renovation projects.
Bathrooms
Survey & planning: 1 week
Design: 1-2 weeks
Installation: 2-3 weeks
Total: 4-6 weeks
Kitchens
Survey & planning: 2 weeks
Design & manufacture: 3-5 weeks
Installation: 3-4 weeks
Total: 8-11 weeks
Full homes
Design: 3-4 weeks
Preparation: 1 week
Phase 1 (Infrastructure): 3-4 weeks
Phase 2 (Installation): 10-12 weeks
Phase 3 (Finishing): 2-3 weeks
Total: 19-24 weeks
What the process delivers
Fixed pricing
Coordination
Building liaison
Supply and installation figures are fixed against the approved design and surveyed scope before products are ordered.
Your project manager coordinates the installation, checks the quality of the work and keeps you updated.
Where required, Indesign liaises with your freeholder or managing agent and submits the relevant designs and plans.
Trusted by homeowners
Rated 4.9 on Houzz, and Best of Houzz for Service six years running.
The service is almost more of a product, in the sense that you see an initial digital design, and you pretty much pay a defined amount and get more or less exactly what you expected.
W Morris
Wandsworth
We are delighted with the transformation of our small shower room. The whole experience from the initial contact with Ali through the design and installation has been marvellous.
H Burrows
Richmond
Absolutely delighted with our bathroom redesign and couldn’t recommend the team more highly. From the very beginning, the whole process ran exceptionally … with great communication throughout.
C Pepper
Hampstead
Common renovation questions
Answers on pricing, timing, scope and how your project is handled.
How does aftercare work after handover?
Report the issue directly to Indesign, normally with photos or video so it can be assessed. Most enquiries receive a response within 48 hours. Workmanship covered by the 18-month guarantee is arranged by us; for supplied-product faults, Indesign deals with the manufacturer on your behalf.
What if hidden conditions are uncovered?
Some conditions only become visible after existing finishes are removed. Your project manager records the issue, explains the available options and confirms any effect on price or programme by email. Work requiring a decision proceeds only after your approval.
How is my home protected during installation?
Protection requirements are recorded during the survey and installed before work begins. This covers the working room and any access or storage areas used by the team. The site is cleaned at the end of each working day.
How often will I receive project updates?
Bathroom projects are usually updated daily or every other day. Kitchen projects receive two check-ins each week. Full home projects receive updates at intervals suited to the programme and its milestones. Your project manager can use email or an agreed messaging app.
How are design revisions handled?
The initial design is presented for discussion before anything is ordered. Two full revisions are included, allowing the layout, products or finishes to be adjusted before approval. Changes requested after approval are reviewed against their effect on price and programme.
Do I need to move out during the works?
For bathroom and kitchen renovations, most clients remain in their home throughout. We schedule works to minimise disruption and maintain access to essential facilities wherever possible. For full home renovations, we discuss this during the consultation and plan around your specific situation.
Explore further
The services we offer and the standards behind every project.
Talk to us about your renovation
A complimentary 30‑minute appointment to talk through your renovation.