Privacy Policy

This policy explains how Indesign Bathrooms Limited collects and uses personal information when you visit our website, contact us or use our services.

1. Who we are

Indesign Bathrooms Limited is responsible for the personal information covered by this policy.

Company number: 08258491
Registered address: 108–110 Sheen Road, Richmond, TW9 1UR
Website: indesign.uk
Email: support@indesign.uk

2. Information we collect

When you contact us or submit an enquiry, we may collect:

• Your name
• Your email address
• Your telephone number
• Information included in your enquiry
• Details, photographs or documents you choose to send us
• Records of our communication with you

When you become a client, we may also hold information required to plan and deliver your project, including your address, designs, specifications, estimates, invoices, project records and agreed photography.

When you use our website, we may collect technical information including:

• Your IP address
• Browser and device information
• Pages visited and actions taken
• How you arrived at the website
• Cookie and advertising identifiers

We use services including Webflow, Cloudflare, Google Analytics, Google Ads, Hotjar or equivalent tools to operate, protect and understand the use of our website.

3. How we use your information

We use personal information to:

• Respond to enquiries
• Arrange consultations and surveys
• Prepare estimates and project information
• Provide and manage our services
• Communicate with clients
• Manage payments, records, warranties and aftercare
• Maintain and protect our website
• Understand website use
• Measure advertising performance
• Improve our services and communications
• Meet our legal, tax and accounting responsibilities
• Use project photography or testimonials where this has been agreed

4. Our legal basis for using your information

We use personal information where:

• It is necessary to respond to your enquiry or take steps before entering into a contract
• It is necessary to perform a contract with you
• We must comply with a legal obligation
• It supports our legitimate business interests, such as managing enquiries, protecting our website and maintaining business records
• You have given consent, including for non-essential website tracking or other uses that require it

5. Follow-up emails

When you enquire about our services, we may send relevant follow-up emails about your enquiry, renovation planning and the services we provide where permitted by law.

Every marketing email includes a way to unsubscribe. Unsubscribing will not stop messages needed to respond to an active enquiry or manage an existing project.

6. Who we share information with

We may share information with service providers that help us operate our website and business, including:

• Website hosting and security providers
• Business communication and enquiry-management systems
• Marketing automation services
• Analytics and advertising platforms
• Cloud storage and IT providers
• Accountants, insurers, solicitors and other professional advisers
• Product suppliers, delivery providers and project specialists where needed
• Public authorities where disclosure is legally required

We only share information where it is relevant to the service being provided or where we have another lawful reason to do so.

We do not sell personal information.

7. Information processed outside the UK

Some providers may process information outside the United Kingdom.

Where this happens, we use providers and safeguards intended to protect personal information in accordance with UK data protection law.

8. How long we keep information

We keep information only for as long as it is reasonably required.

Our usual retention periods are:

• Enquiries that do not become projects: up to 24 months after the last contact
• Client and project records: normally up to seven years after project completion
• Accounting records: for the period required by law
• Marketing information: until you unsubscribe or object
• Website analytics: according to the settings used within the relevant platform

We may retain information for longer where it is needed for an active warranty, complaint, dispute or legal claim.

When someone unsubscribes, we may retain their email address on a suppression list so that they are not added back to marketing communications.

9. Your rights

Depending on the circumstances, you may ask us to:

• Provide a copy of your personal information
• Correct inaccurate information
• Delete information
• Restrict how information is used
• Stop using information for direct marketing
• Transfer certain information
• Review an objection to how information is being used

Where we rely on consent, you may withdraw it at any time.

These rights are subject to legal conditions and may not apply in every situation.

To make a request, email support@indesign.uk.

10. Complaints

Please contact us at support@indesign.uk if you have concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office.

11. Changes to this policy

We may update this policy when our website, services or use of personal information changes.

The latest version will be published on this page with its updated date.

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